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Returns, Claims and Refund Policies

 

Returns, Claims and Refund Policies

UNFI Easy Options will honor claims for a limited period and for specific reasons as set forth herein. UNFI Easy Options does not accept returns or refunds for buyer’s remorse.

To submit a claim, go to My Orders and click “Claim” next to the impacted order to start our online claims process or contact us at help@unfieasyoptions.com. Claims must be submitted within five 5 days from the delivered date.

Types of Claims

Shortage: In the event you are mistakenly billed for an item that was not received, we will process a shortage claim to replace the missing items or reimburse your account. Claims for products billed but not received are subject to review and verification.

Mis-Picks: If you receive the wrong product, you will need to provide the UPC number from the item you did receive. We will process a claim to replace the incorrect item or reimburse your account. UNFI Easy Options will notify the customer if a UPS call tag will be issued for the wrong item(s) received for return shipment at UNFI Easy Options’ expense. Claims for wrong product shipped are subject to review and verification.

Purchaser’s Remorse: All sales are final. Return or refunds due to buyer’s remorse will not be issued or accepted.

Undelivered Packages: UNFI Easy Options will issue a refund for lost in transit shipments that are not delivered to the destination. UNFI Easy Options will not issue a refund for packages where a delivery confirmation has been received from the shipping carrier. Distributor does not utilize Signature Delivery service.

Expired: All claims for expired inventory must be accompanied with the Expiration Date from the items you received. In accordance with UNFI policy, UNFI Easy Options will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the “best by” date. UNFI guarantees a minimum shelf life of 30 days.

Damaged: All damage claims must be accompanied by digital photograph and details about the damage.

Shipping Melt Risk: UNFI Easy Options is not responsible for products that may melt in transit such as, but not limited to, chocolate bars, deodorant, lip balm or gummy vitamins. UNFI Easy Options does not ship with ice packs or any special packaging to cool the products in transit. Customer is advised to not buy any items at risk of melting in transit between May 1st and October 1st.

Product Defect: UNFI Easy Options will issue a refund for defects such as missing safety seal or no label. Quality complaints due to taste, touch or smell should be reported to the manufacturer.

Inaccurate Image/Description due to Packaging Change: UNFI Easy Options is not responsible for refunds due to a manufacturer visual packaging change, nor representation of new product labeling where the image or product description does not reflect the exact visual package shipped. If the UPC number is the same as the product represented on UNFIEasyOptions.com, the claim will not be honored.

Backorders

We do not accept or process backorders.

We work hard not to accept an order unless we have the item in stock. However, between the time an order is placed and an order is picked, an item may go out of stock. If one or more items on your order are not in stock, or is not available, the item is removed from the order and the balance of the order is shipped. You will only be charged for the items on your order that ship.

 

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