Frequently Asked Questions (FAQ)
Welcome! UNFI Easy Options is an eCommerce extension of UNFI that serves small to medium size businesses by offering wholesale pricing with no minimum order or frequency requirements. Our flexible, self-service online ordering provides access to a wide assortment of grocery and wellness products with the benefits of faster account setup, credit card payment processing and flexible shipping. Please note that existing UNFI accounts will need to set up a separate UNFI Easy Options account in order to place orders on this website.
Yes. We sell exclusively to businesses and non-profit organizations, large and small, both tax exempt and non-tax exempt. We require that you provide your business information upon registering for an account with UNFIEasyOptions.com. Once we have verified that you are a business, your account will be approved and you can begin placing orders. Account approval may take two to five business days.
To provide your tax exemption certificate please ensure your UNFI Easy Options application has been approved, and you have signed into your account. You must be signed into account to continue to the next step. Please continue here to provide your tax information. After completing this step it might take up a few hours to be reflected in your shopping cart. UNFI Easy Options applications, including tax information is reviewed and approved during business hours, and non-holidays.
Of course! We require a Tax Exemption Certificate upon registering for an account with UNFIEasyOptions.com. Once we have verified this documentation, your account will be marked as tax exempt, and you will not be charged sales tax upon purchase
We offer a wide variety of shelf-stable grocery and wellness items, particularly natural, organic and good-for-you products! Additionally, we offer an expansive selection of gluten-free, vegan, fair-trade, GMO-free, and kosher items to stock in your store, vending machine, check-out line, break room, gym, café, restaurant, or office.
If you are a food service or catering business, we also offer bulk ingredients, beverages and coffee in a variety of weights and sizes.
We are here to help with those big orders. If you have an order that exceeds 280 items please contact firstname.lastname@example.org, and we can help you place your order.
Depending upon order size and distance, your order will either arrive via UPS, UPS SurePost (in partnership with USPS), or LTL delivered via ABF Freight. In the case that your order ships via ABF Freight, we will reach out to you to verify the delivery address and requirements prior to shipment.
We ship products from one or more of our eCommerce distribution centers, located in Greenwood, IN, Philadelphia, PA, and Gilroy, CA.
When orders are submitted, we will route your order to the warehouse closest to your delivery location with available inventory. If inventory is not available at the warehouse closest to your delivery address, we will incur the additional cost and no additional charges will be made on your account.
We ship products from one or more of our four eCommerce distribution centers, located in Hudson Valley, N.Y., Philadelphia, Pa., Gilroy, Calif. and Racine, Wis.
The estimated delivery time is 2-7 business days from when the order was originally placed.
Please allow additional delivery time for orders shipped a significant distance from your delivery location or for special carrier requirements (e.g., no receiver present, signature required, etc.).
We do! We also offer large bulk, FBA fulfillment and dropship services through UNFI eSolutions.
For more information about our flexible eCommerce solutions, please visit www.unfi.com/honest-green
We are working towards this! In the meantime, we have plenty of partners that offer turn-key solutions for online stores. Sign up for our UNFI eSolutions or UNFI Easy Options emails to receive updates about our products and services.
That’s great news! If you are an existing supplier of UNFI, please reach out to your supplier manager.
If you are not currently a supplier with UNFI, but are interested in becoming one, please visit unfi.com/new-supplier to learn more.
On occasion we may offer a Discount code for a specific promotion or duration. With any coupon the following applies:
You can only use one discount code per order. You cannot “stack” coupons.
Discounts are for a specific period and not honored on orders placed after expiration.
Discounts are only on in stock items. There is no “rain check” offered to apply a discount if an item comes back in stock after a discount code expires.
We offer 100s or 1000s of items on sale each month to all customers with or without a discount code. When a sale item is placed into the shopping cart that has a discount code applied, no additional discount code discounts will be offered on the sale item. For example, if an item is on sale 20% and you have a 5% discount code, the price in the cart for that item will reflect the 20% off discount, NOT 25%.
UNFI Easy Options (UEO) does not accept and/or process backorders. UEO works hard not to accept an order unless we have the item in stock. However, between the time an order is placed and the order is picked, on occasion the item may go out of stock. If one or more item on Customer’s order is not in stock and/or is not available, the item is removed from the order and the balance of the order is shipped. A refund will be issued to the customer's credit card for items which do not ship.
UNFI Easy Options does not offer dropship. UNFI Easy Options is a business-verified buyer’s site for retailers, eTailers and other small to medium sizes businesses. We deliver directly to your business, home or warehouse. Note: UNFI Easy Options customers CANNOT ship directly to Amazon or dropship to consumers. If you’re interested in our dropship services please go here to learn more https://www.unfi.com/honest-green
Do you need to place a BIG order? We’re happy to help. Request a quote for orders that are $6,000 or more, and for orders with 280 items or more. Please contact us at email@example.com.
UNFI Easy Options offers a product catalog for customers to download. To download the product file, you must be signed in. The link to download a .CSV file is under My Account/Catalog. The file includes SKU, UPC, Today’s Price, MAP, Name, Brand, Product Description, eComm Reseller Restricted, and Selling Unit.
Unfortunately we cannot cancel an order once it has been submitted at checkout.
We will ship to the shipping address provided during order checkout. Please double check that you have selected the correct shipping address for your order before submitting the order. We cannot make any edits to the shipping address after the order has been placed. As a reminder, we can only ship to your home, business or warehouse. We cannot ship directly to Amazon or dropship to your customers.
UNFI guarantees a minimum shelf life of 30 days. In accordance with UNFI policy, UNFI will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the "best by" date.
We are required to charge a bottle deposit fee for bottled beverages to the following states: California, Connecticut, Hawaii, Iowa, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Missouri, Nevada, New York, Oklahoma, Oregon, Vermont, West Virginia, and the District of Columbia. This includes any liquid beverages that are sold in sealed aluminum, glass, plastic, or bi-metal containers. Please note this fee currently applies only to products Sold and Shipped by UNFI. Products Sold and Shipped by Suppliers may be restricted from shipping to these states.
Select brands prohibit the resale of their products on online marketplaces. As a result, some products may no longer available for you to purchase on UNFI Easy Options. Other brands may have restrictions that they enforce through online marketplaces. UNFI Easy Options makes no representation or guarantee that you will be able to sell through all products purchased. Please make sure you're aware of our return policy located here. UNFI does not accept returns for reseller restricted products. For products sold by our third-party suppliers, returns are up to their discretion.